Subscription & Billing Terms
How SUMS plans activate, renew, upgrade, prorate and move through payment-due or suspension states.
1. Plan scope
A SUMS workspace represents one business vertical. Paid plans primarily determine operational-unit capacity and other plan entitlements shown at checkout or in the applicable Order Form. Internal-user access is governed by the selected plan and workspace permissions.
2. Billing cycles
Where available, customers may choose Monthly or Yearly billing. The amount, currency, billing cycle and selected plan are shown before payment. Yearly pricing may include a discount displayed at checkout.
3. Activation
A browser callback alone never activates a paid entitlement. SUMS changes workspace entitlement only after payment status is verified server-to-server with the payment provider.
4. Renewals
Renewal behavior follows the workspace’s current subscription settings. Where Auto Renew is enabled and a supported recurring collection method is available, renewal may be processed automatically. Otherwise, the Owner may be prompted to complete renewal. The current interface will show the renewal state and due date where available.
5. Upgrades
Core → Scale → Portfolio upgrades stay inside the same workspace. Existing workspace name, operational data, users and assignments remain in place. Where SUMS supports an immediate mid-period upgrade, unused value from the current paid plan may be credited and the remaining target-plan cost calculated on a prorated basis before payment.
6. Billing-cycle changes
Monthly → Yearly may be offered as an immediate change with applicable unused-time credit. Yearly → Monthly generally takes effect at a future renewal rather than creating an immediate downgrade. The checkout/profile interface controls the available transition for the current workspace state.
7. Payment due, grace and suspension
If a renewal becomes due and remains unpaid, SUMS may provide a grace period and later place the workspace into a restricted or read-only state. Data is not intentionally deleted merely because a workspace is suspended for non-payment. Current product messaging will identify the applicable state and recovery action.
8. Taxes and invoices
Prices may be exclusive of taxes unless stated otherwise. Applicable taxes, invoice information and business identity details will be shown or provided according to the commercial setup in effect at the time of purchase.
9. Provider
Online payments may be processed through Midtrans or another approved payment provider. Payment methods and provider availability may change. SUMS does not store full card credentials entered in the provider’s payment interface.
10. Refunds
Refund eligibility is governed by the Refund & Cancellation Policy. Provider technical ability to refund a transaction does not itself create a contractual right to a refund.