Refund & Cancellation Policy
When a SUMS subscription can be cancelled, when refunds may apply, and how payment corrections are handled.
1. Cancellation
Cancellation prevents the next renewal when submitted before the applicable renewal is processed. Unless an eligible refund applies, cancellation does not retroactively reverse a paid billing period and access may continue until the paid period ends.
2. Eligible refund cases
Refunds may be approved for:
- duplicate charges for the same intended purchase;
- an incorrect amount charged because of a confirmed SUMS billing error;
- a charge processed after a cancellation that had already become effective before renewal;
- payment accepted but the purchased entitlement cannot be activated because of a SUMS-side failure that cannot be reasonably corrected; or
- another refund required by applicable law or an executed commercial agreement.
3. Generally non-refundable cases
Unless required by law or expressly agreed otherwise, refunds are generally not provided for change of mind, unused time within an already activated billing period, failure to use available features, cancellation after a renewal has processed, or a downgrade requested before the end of the current paid period.
4. Upgrades and proration
For immediate upgrades, SUMS may credit unused value from the current plan and charge the calculated difference shown at checkout. Once the upgraded entitlement is activated after verified payment, the upgrade charge is generally non-refundable except for an eligible billing error, duplicate charge or legal requirement.
5. Annual plans
Annual subscriptions are prepaid for the annual term. Cancelling an annual plan normally stops the next annual renewal but does not create a pro-rata refund for the current term unless an eligible refund case applies.
6. How to request a refund
Email sumsstudio.id@gmail.com as soon as possible and, where practical, within 7 calendar days of the relevant charge. Include the workspace name, invoice/order reference, charge date, amount and reason. Do not send full card details, passwords or MFA codes.
7. Processing method and timing
Approved refunds are returned through the original payment path where supported. Some Midtrans payment methods support provider-side refunds, while other methods may require a merchant-to-customer transfer. Processing time depends on the payment method, provider and financial institution. SUMS will communicate the approved method and expected timeline.
8. Chargebacks
Please contact SUMS before initiating a chargeback so billing errors can be investigated. Fraudulent or abusive chargebacks may result in account restriction, without limiting legitimate rights to dispute unauthorized or incorrect charges.